Section 1 - Refund and Return Overview

At Gifted Gem, we strive to provide you with high-quality products and a seamless shopping experience. We understand that there may be instances where you need to return or request a refund for your purchase. This policy outlines our guidelines for returns and refunds.

Section 2 - Returns and Exchanges

• You may return a product if it is damaged or defective.
• Customized products cannot be returned or exchanged unless they are damaged or faulty.
• Returns and exchanges are subject to approval. Contact our customer support team for guidance.

Section 3 - Requesting a Refund

• If you are eligible for a refund, we will process it using the original payment method.
• The time it takes for a refund to be processed may vary.

Section 4 - Shipping Costs

• Shipping costs for returned items are generally non-refundable.
• We may provide a prepaid shipping label for eligible returns.

Section 5 - Contact Information

For questions or concerns regarding our Refund and Return Policy, please contact our customer support team through the following means:

• Email: info@giftedgem.com
• Phone: [Phone]
• Live Chat (available during business hours)
• [Additional Contact Methods]

Our aim is to ensure your satisfaction with your Gifted Gem purchase, and we are here to assist you with any return or refund requests.